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Q:
Could you tell me what my order status is?
A:
You can check your order status by clicking on "order status" and entering your e-mail address along with your order ID number (OID#). If you requested a special order, due to the fact that our Japanese suppliers are not connected o nline, we cannot inform you with a precise delivery date. The delivery time will vary according to your order. In general, it will take at best, 2 weeks for airmail. However, depending on such things as the printing status of the product or the issue date of the magazine, it is possible for the delivery to be delayed.
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Q:
Do you take orders by fax / e-mail or phone?
A:
Although most of our orders are processed through the internet, if you prefer to order by fax / e-mail, please e-mail us at shopping@fujisan.com and we will send you a fax / e-mail form that you can complete and fax / e-mail back to us. Please note that for fax / e-mail orders, there is a $3 fee per order plus $1 per item in the order. For fax / e-mail orders, please include the following information:
- Title
- ISBN Code/Magazine Code/ Product Code
- Quantity
- Subscription Period (for fixed term subscriptions)
- Shipping Method (Individually as they arrive or all together)
- Credit Card Type (VISA, MasterCard, Amex, Discover)
- Credit Card Number
- Expiration Date
- Name on Credit Card
- Shipping Address
- Credit Card Billing Address
- Telephone Number
- Fax Number
- E-mail
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Q:
I would like to change my mailing information.
A:
If you would like to change your mailing information, please contact our customer service at least four days before you need the change to take effect:
Fujisan.com Customer Service
TEL: 1-877-FUJISAN (1-877-385-4726) (Mon-Fri 10:00 a.m. to 6:00 p.m.PST)
FAX: 1-510-548-9575
Email: shopping@fujisan.com
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Q:
Is it safe to order at Fujisan.com?
A:
DATA ENCRYPTED FOR SECURITY
All of your purchases done on our secure server will be encrypted so that your personal and credit card information is scrambled and coded. That way only Fujisan.com's order processing department can read and process your order.
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Q:
Do you gift wrap?
A:
Unfortunately, we do not currently offer any gift wrapping service. In addition, please note that we must pack the receipt with all orders. We
understand that this can be problematic when sending gifts. We are attempting to develop a new shipping system that will change this practice in the future.
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